Terms and Conditions

1. Agreement to Terms

By accessing or using the Vianora LLC website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

2. Description of Services

Vianora provides AI automation consulting and implementation services for small businesses, including but not limited to lead capture systems, AI voice and chat assistants, customer relationship management automation, and related business process automation services.

Information on this website, including descriptions of our services, pricing, and capabilities, is provided for general informational purposes and does not constitute a binding offer or a guarantee of specific results.

3. NORA AI Assistant Disclaimer

NORA is an artificial intelligence assistant designed to provide general information about Vianora's services. NORA's responses are generated by AI and may not always be fully accurate. Conversations with NORA, including voice interactions, are processed by our third-party AI service providers (including Vapi and its sub-processors, such as OpenAI and ElevenLabs) for the purpose of generating responses and improving service quality, consistent with our Privacy Policy. We do not permanently store raw voice recordings beyond what is necessary to provide the service, though our third-party providers may retain data in accordance with their own retention policies.

Nothing communicated by NORA constitutes professional, legal, financial, or business advice, and it should not be relied upon as such. NORA is not a substitute for a consultation with our team. Any reliance on information provided by NORA is at your own risk, and claims arising from such reliance are subject to the disclaimers and limitation of liability set forth in Sections 13 and 14 of these Terms.

4. SMS Messaging Program

By providing your phone number and opting in through our contact form, you may receive SMS text messages from Vianora LLC. Message types may include appointment reminders, promotional offers, account alerts, and notifications related to your inquiry.

Message and data rates may apply. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages.

To stop receiving messages, reply STOP to any text message. For assistance, reply HELP or contact us at info@vianora.ai.

Message frequency varies based on your interaction with us.

5. No Guarantee of Results

While Vianora is committed to providing high-quality automation and AI implementation services, we do not guarantee specific business outcomes, including without limitation profit, return on investment, lead generation, marketing performance, revenue, customer acquisition, automation performance, or system uptime, as such outcomes depend on factors outside Vianora's control. Any statistics, case studies, or examples referenced on this website are illustrative, and individual results may vary.

6. Free Consultations and Bookings

Scheduling a free strategy consultation through this website does not create a binding contract for services. Service engagements are governed by separate agreements executed between Vianora and the client.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, the Vianora name and branding, the NORA name and associated assets, and the design and structure of the site, is the property of Vianora LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

8. Acceptable Use

You agree not to use this website for any unlawful purpose, to attempt to gain unauthorized access to our systems, to interfere with the proper functioning of the website or our AI assistant, or to submit false or misleading information through our contact forms.

9. Eligibility

This website is not directed to individuals under the age of 18. By using this website, you represent that you are at least 18 years old, or that you are accessing the website with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

10. Copyright Complaints (DMCA)

If you believe that content on this website infringes your copyright, please send a written notice to info@vianora.ai identifying the copyrighted work claimed to have been infringed, the material you claim is infringing and its location on the website, and your contact information. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vianora LLC, its officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: (a) your use or misuse of this website or NORA; (b) your violation of these Terms; (c) any content, data, or information you submit through this website; or (d) your violation of any applicable law or the rights of any third party.

12. Third-Party Links, Services, and Software

This website may contain links to, or rely on, third-party websites, platforms, or services, including Resend (email delivery), GoHighLevel (CRM and calendar tools), Calendly (scheduling), Vapi and its sub-processors including OpenAI and ElevenLabs (AI voice and chat processing for NORA), and similar providers. We are not responsible for the content, privacy practices, or terms of any third-party services, and we are not responsible for outages, interruptions, pricing changes, API changes, suspension, or termination of any third-party software or service relied upon to operate this website.

13. Limitation of Liability

To the fullest extent permitted by law, Vianora LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of business opportunity, arising from your use of this website or our services, even if advised of the possibility of such damages.

14. Disclaimer of Warranties

This website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, or continuous, uninterrupted, or error-free availability.

15. Force Majeure

Vianora shall not be liable for any failure or delay in the operation of this website or NORA resulting from causes beyond its reasonable control, including acts of God, war, civil unrest, government action, epidemics or pandemics, labor strikes, internet or telecommunications failures, cyberattacks, or outages or disruptions of any third-party software, cloud hosting, communications, or infrastructure provider.

16. Governing Law and Dispute Resolution

16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles.

16.2 Informal Resolution. In the event of any dispute arising out of or relating to these Terms or your use of this website, you and Vianora agree to first attempt in good faith to resolve the matter through direct negotiation. If the dispute remains unresolved after thirty (30) days, either party may refer the matter to non-binding mediation administered in Miami-Dade County, Florida, prior to initiating litigation.

16.3 Class Action Waiver. You and Vianora agree that any claim arising out of or relating to these Terms shall be brought solely in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

16.4 Attorney's Fees. In any action or proceeding to enforce or interpret these Terms, the prevailing party shall be entitled to recover its reasonable attorney's fees, court costs, and mediation costs from the non-prevailing party.

17. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Vianora's prior written consent. Vianora may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

18. Survival

Sections 11 (Indemnification), 13 (Limitation of Liability), 14 (Disclaimer of Warranties), 16 (Governing Law and Dispute Resolution), and any other provision that by its nature should survive, shall survive any termination or expiration of these Terms or your use of the website.

19. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

21. Contact Us

For questions about these Terms and Conditions, contact us at info@vianora.ai.